We Finally Made It

For better or worse, airline travel isn't what it used to be.  The frequent complaints of the day -- crammed planes, baggage fees, long security lines, etc. -- are all too prevalent in today's travel world.  We're flying US Airways for this trip and our flight from Philadelphia ended up being delayed.  We had actually boarded, left the gate, and were taxiing for take-off when the Captain came on the loudspeaker and indicated we needed to return to the terminal to investigate a maintenance issue.  Long story short, one of the fuel pumps was not working properly.  We ended up getting a replacement aircraft and had to disembark, go to another gate, and wait for our original plane to be unloaded and reloaded on the new plane.  The staff at US Airways was very professional and kept us informed with frequent updates and did a great job of getting us on our way.  Even though we left three hours late, we made up some of the time en route and arrived about 1:45 later than expected.  The rest of the trip over was uneventful.  Admittedly, I'm one to complain about airline travel, especially when it seems you're never on time or there's some other hassle that interferes with a pleasant trip.  However, this is not one of those times.  Here's a big tip of the hat and kudos to US Airways for a job well-done.  Thanks for the extra effort to get us here safely.